Hi Jesper,
I see that you've submitted a Service request. Could you sent the service request (SR) number to me via private message? I'll monitor it for you.
I've sent a private message to you to request the SR number.
Here are the steps to see the private message:
1. Please go to your details section on the right side of the community site.
2. Click Private messages.
3. Click the subject title of the response to read the message.
Thanks,
Aaron Yuan
